At Pet Shop, we understand that when you order supplies for your furry family members, you want them delivered quickly, safely, and with the same care we’d give our own pets. That’s why we’ve designed a delivery system that combines speed, reliability, and flexibility to meet all your pet care needs.

Quick Summary: Most orders ship within 1-2 business days. Choose between our fast Standard Shipping (10-15 days via DHL/FedEx) or Free Shipping (15-25 days via EMS for orders over $50). We deliver worldwide (excluding some remote areas).

Our Shipping Options Designed for Pet Parents

Standard Shipping: Fast & Reliable ($12.95)

Perfect for when you need those chew toys, catnip favorites, or cozy beds a little faster. Our premium carriers ensure:

  • 1-2 day order processing
  • 10-15 day delivery after shipping
  • Tracking included via DHL or FedEx
  • Careful handling of all items from bowls to beds

Free Shipping: Budget-Friendly (Orders $50+)

Great for stocking up on all your pet essentials – combine those accessories, blankets, and feeders to unlock:

  • No shipping fees on qualifying orders
  • 15-25 day delivery via EMS
  • Perfect for non-urgent needs or large orders
  • Same careful packaging as our premium option

Why Pet Parents Trust Our Delivery

We’ve tailored our delivery experience to match what we know about our customers:

For the Practical Pet Owner: Our efficient processing means you get what you need without delay – whether it’s those last-minute carriers & travel essentials or replacement bowls & feeders.

For the Style-Conscious Shopper: We take extra care with fashion items like clothing & accessories to ensure they arrive in perfect condition, ready for your pet’s next photo op.

For Space-Smart Homes: Even our largest items like bolster beds and cat trees are packed to arrive safely without taking up unnecessary space in transit.

Our Delivery Promise to You

Every package from Pet Shop comes with our commitment to:

  • Careful Packaging: Whether it’s fragile bowls & dishes or sturdy chew toys, we pack each item appropriately
  • Transparent Tracking: You’ll always know where your pet’s new favorites are on their journey to you
  • Satisfaction Guarantee: Not happy? We offer easy returns within 15 days of delivery
  • Global Reach: Serving pet parents worldwide (excluding some remote areas in Asia)

Pro Tip: Order by 12pm PST for same-day processing on weekdays. Combine multiple items from our Chewy Home Collection or accessories categories to reach the $50 free shipping threshold!

Have Questions About Your Delivery?

Our pet-loving customer service team is always happy to help track your order or recommend the best shipping option for your needs. Contact us at [email protected] – we respond faster than a puppy at dinnertime!

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Pet Shop – Where every delivery brings wagging tails and purring hearts