FAQ

We specialize in high-quality pet supplies including cozy beds (regular and bolster styles), stylish clothing & accessories, durable chew toys, catnip favorites, practical bowls & feeders, travel carriers, home collections, and cleaning essentials. Our products are designed to combine functionality with style for your furry family members.

We offer products for both cats and dogs! While some items like catnip toys are feline-specific, most of our collection (beds, bowls, clothing, etc.) is designed to work for various pets. Each product page clearly indicates which pets it’s suitable for.

Each product page includes detailed sizing charts. For clothing, measure your pet’s neck, chest, and length. For beds, consider your pet’s stretched-out sleeping position. When in doubt, our customer service team can help you select the perfect fit!

We offer two convenient shipping methods:

• Standard Shipping ($12.95): Faster delivery via DHL/FedEx (10-15 days after processing)
• Free Shipping: For orders over $50 via EMS (15-25 days after processing)

All orders typically process within 1-2 business days.

Yes! We deliver worldwide to pet parents everywhere, excluding some remote areas in Asia. During checkout, simply enter your address to confirm delivery availability to your location.

Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping, track via DHL/FedEx. For Free Shipping, use the EMS tracking system. If you need help tracking, contact us at [email protected].

Orders placed before 12pm PST on weekdays typically process the same day. Weekend orders begin processing the next business day.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.

Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

During checkout, you’ll have the option to create an account by setting a password. This allows you to track orders, save favorites, and checkout faster next time!

We offer easy returns within 15 days of delivery. Items must be unused and in original packaging. Please contact us at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).

Once we receive your return, refunds typically process within 3-5 business days. The time it takes to appear in your account depends on your payment method.

Simply order $50 or more to unlock free shipping! Combine items from our Chewy Home Collection, accessories, or any other categories to reach the threshold.

While we don’t have automatic bulk discounts, our free shipping on $50+ orders makes stocking up more affordable. For very large orders (wholesale quantities), please contact us for special pricing.

Create an account with us and opt-in to receive emails about new arrivals in our Beds, Chew Toys, and Clothing & Accessories collections, plus exclusive offers for our loyal pet parents!