Term and Conditions

Welcome to Pet Shop! These Terms and Conditions (“Terms”) govern your use of our website petcatsdogs.com (“Site”) and all purchases made through it. By accessing our Site or making a purchase, you agree to these Terms. Please read them carefully.

1. Our Pet Promise

At Pet Shop, we’re passionate about making pets and their parents happy. These Terms reflect our commitment to providing:

• Quality pet products that bring tail wags and purrs
• Transparent shopping experiences
• Responsive customer care

2. Who We Serve

Our Site and services are intended for:

• Pet owners aged 18+ shopping for their furry family members
• Customers in all regions except Asia and certain remote areas
• Those who agree to conduct transactions in good faith

3. Product Information

3.1 What We Offer

We specialize in:

• Cozy pet beds and blankets
• Fun toys (catnip, chew, and interactive)
• Essential accessories (bowls, carriers, clothing)
• Home and cleaning products

3.2 Product Descriptions

We strive for accuracy in:

• Product images and descriptions
• Sizing information
• Material composition

However, slight variations may occur. If you have questions, contact us before purchasing.

4. Ordering Process

4.1 How to Order

Ordering is as easy as teaching your dog to sit:

1. Browse our pet-friendly selection
2. Add items to your cart
3. Proceed to checkout
4. Enter shipping and payment details
5. Review and confirm your order

4.2 Order Confirmation

After ordering, you’ll receive:

• An immediate email confirmation
• A follow-up email when your order ships (within 1-2 business days)
• Tracking information for your package

4.3 Order Issues

We may cancel orders if:

• The item becomes unavailable
• We suspect fraudulent activity
• There are pricing errors (we’ll notify you promptly)

5. Payment Terms

5.1 Accepted Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

5.2 Payment Security

Your payment information is:

• Processed through secure gateways
• Encrypted during transmission
• Not stored on our servers

5.3 Pricing

All prices are:

• In US dollars (USD)
• Subject to change without notice
• Exclusive of any applicable taxes or duties

6. Shipping Policy

6.1 Processing Time

We typically process orders within 1-2 business days (excluding weekends and holidays).

6.2 Shipping Options

Method	Cost	Carrier	Delivery Time
Standard Shipping	$12.95	DHL or FedEx	10-15 business days after shipment
Free Shipping	Free (orders over $50)	EMS	15-25 business days after shipment

6.3 Delivery Responsibilities

Once shipped:

• You become responsible for the package
• Please provide accurate shipping information
• Report any delivery issues within 48 hours

7. Returns & Refunds

7.1 Our Return Policy

We accept returns within 15 days of delivery when:

• Items are unused and in original packaging
• Proof of purchase is provided
• The return process is followed

7.2 Non-Returnable Items

For health/safety reasons, we cannot accept returns on:

• Opened chew toys or catnip toys
• Used bowls and feeders
• Opened cleaners/deodorizers

7.3 Return Process

1. Contact us at [email protected] within 15 days
2. Wait for our approval and instructions
3. Package items securely with original packaging
4. Ship to our return address (customer pays return shipping unless our error)

7.4 Refund Timeline

After we receive your return:

• Inspection occurs within 3-5 business days
• Refunds are issued to your original payment method
• Shipping costs are non-refundable (unless our error)

8. Your Responsibilities

As a valued customer, we ask you to:

• Provide accurate account and shipping information
• Use products as intended (no pet should be harmed!)
• Review all order details before confirming
• Contact us promptly with any concerns
• Comply with all applicable laws

9. Intellectual Property

All content on our Site is:

• Owned by or licensed to Pet Shop
• Protected by copyright and trademark laws

You may not:

• Reproduce or redistribute our content without permission
• Use our branding for unauthorized purposes
• Reverse engineer our Site or systems

10. Liability Limitations

To the extent permitted by law:

• We’re not liable for incidental or consequential damages
• Our total liability is limited to your order amount
• We’re not responsible for third-party actions

11. General Terms

11.1 Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance.

11.2 Governing Law

These Terms are governed by Arizona law, without regard to conflict of law principles.

11.3 Contact Us

For questions about these Terms:

Pet Shop Customer Care
Email: [email protected]
Mail: 3066 Crowfield Road, Phoenix, US 85012